Refund policy

Refund & Return Policy

We want you to be happy with your TDB Studio purchase. Please review the policies below, as return eligibility differs between physical and digital products.

Physical Products

We accept return requests for eligible physical products within 30 days of delivery.

To be eligible for a return, the item must be unused and in the same condition in which it was received, with any original tags and packaging when applicable. Proof of purchase is required.

To request a return, contact tiffany@tdbstudio.com with your name, order number, reason for the return, and any relevant details. Photos may be requested if an item arrived damaged, defective, or incorrect.

Please do not send an item back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.

Return Shipping

For eligible returns that are not the result of a damaged, defective, or incorrect item, the customer is responsible for return shipping costs. If TDB Studio provides a prepaid return label, the cost of the label may be deducted from the refund.

If your item arrived damaged, defective, or incorrect, please contact us promptly. When the issue is verified, TDB Studio will cover the appropriate return or replacement shipping costs.

Digital Products

Due to the nature of digital products, digital downloads are not eligible for returns, exchanges, or refunds once the digital file has been delivered or made available for download.

If you experience a technical problem with your download, receive an incorrect file, or the file itself is defective, please contact tiffany@tdbstudio.com so we can help resolve the issue.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return, including custom or personalized products, gift cards, and digital products once delivered or made available for download.

Please contact us if you have questions about the return eligibility of a particular item.

Sale Items

Sale items are final sale and are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Exchanges

We do not currently offer exchanges. If an eligible physical item arrives damaged, defective, or incorrect, please contact us so we can determine the appropriate replacement or resolution.

Refunds

Once we have received and reviewed an eligible returned physical item—or reviewed the documentation for a damaged, defective, or incorrect order—we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card company to process and post the refund after it has been issued.

If more than 15 business days have passed since we approved your refund, please contact us at tiffany@tdbstudio.com.