Shipping policy

Shipping Policy

Thank you for shopping with TDB Studio. Please review the information below regarding processing, shipping, delivery, and digital products.

Physical Products

TDB Studio offers a curated collection of physical products that may be produced or fulfilled by different fulfillment partners. Processing and delivery times may vary depending on the product, destination, and fulfillment location.

Estimated shipping costs and available delivery options will be displayed at checkout when applicable.

Once your order has shipped, tracking information will be provided when available.

Please note that estimated delivery dates are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.

Orders With Multiple Items

Items in the same order may occasionally be fulfilled separately and arrive in more than one shipment. If this occurs, you may receive separate tracking information for each shipment.

Address Accuracy

Please review your shipping address carefully before completing your purchase. TDB Studio is not responsible for delivery issues caused by an incorrect or incomplete address provided at checkout.

If you notice an error after placing your order, contact us as soon as possible at tiffany@tdbstudio.com. We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has entered fulfillment or shipped.

Lost, Delayed, or Damaged Packages

If your tracking information shows an unusual delay, or your order arrives damaged, please contact us at tiffany@tdbstudio.com with your order number and relevant details.

If an item arrives damaged or defective, photos may be requested so we can determine the appropriate resolution.

If tracking shows a package as delivered but you have not received it, please check around the delivery location and with household members or neighbors when appropriate. You may also need to contact the shipping carrier. If you still cannot locate your package, please contact us and we will assist where possible.

Digital Products

Digital products, including TDB Studio Soul Art digital downloads, do not require shipping and no physical item will be mailed.

Eligible digital products are made available electronically after purchase. Download access may be available from the Thank You page and Order Status page and may also be sent to the email address provided at checkout.

Please make sure your email address is entered correctly when placing your order.

If you experience difficulty accessing a digital purchase, contact tiffany@tdbstudio.com for assistance.

International Orders

Availability and shipping costs for international orders, when offered, will be displayed at checkout. Customers may be responsible for applicable customs duties, import taxes, or other fees assessed by their destination country. These charges are not included in the product price or shipping charge unless otherwise indicated at checkout.